(480)264-5252
FAQ
A lot of thought goes into the decision process behind choosing the right home care for your loved one. Below you will find answers to some of the questions you may have, although we realize this is only a starting point. For more specific questions, please call or email our Valley of the Sun Homecare office to speak to one of our care coordinators. Call now (480) 264-5252
Q: WHAT KIND OF SERVICES DO YOU PROVIDE?
A: We provide companion and personal care with the goal of helping keep your loved one living at home where they feel most comfortable. This includes meal preparation, laundry service, light housekeeping, medication reminders, transportation to appointments, running errands, bathing, dressing and companionship.
Q: HOW DO YOU SCREEN YOUR CAREGIVERS?
A: We take this very seriously. We don’t hire anyone whom we wouldn’t feel comfortable taking care of someone in our own family. Every caregiver goes through a rigorous interview process which includes the following: criminal & driving background check, proof of auto insurance, proof of citizenship, employment reference checks, personal ethics, special training and certification verifications. In addition, all of our caregivers are bonded, insured and covered by workers compensation, helping to ensure our clients peace of mind.
Q: DO YOUR CAREGIVERS HAVE ANY SPECIALIZED TRAINING?
A: All caregivers are certified in First Aid & CPR. Valley of the Sun Homecare also has a continuous education program which keeps caregivers current and up-to-date on professional best practices within the industry.
Q: ARE YOUR SERVICES AVAILABLE IN RETIREMENT COMMUNITIES, ASSITED LIVING FACILITIES, NURSING HOMES, HOSPITALS OR REHABILITATIN CENTERS?
A: Yes. Our services can be provided anywhere a client needs them.
Q: DO YOU OFFER LONG TERM CARE INSURANCE?
Yes. We are network providers with most major Long Term Care Insurance providers including Genworth, Prudential, John Hancock, Mutual of Omaha, MetLife, and many many more.
Q: DO YOU OFFER DISCOUNTS FOR VETERAN’S?
A: We are honored to help those who have served our country. Through the Veterans Administration, veterans and the surviving spouses of veterans may qualify for benefits which can help significantly defray the costs of in-home care. If you are a veteran or a surviving spouse of a veteran, we will be happy to help you through the application process.
Q: DOES VALLEY OF THE SUN HOMECARE HAVE STAFF ON CALL FOR EMERGENCIES?
A: Yes. Even when the office isn’t open during regular business hours, you can always reach us in the event of an emergency at (480) 264-5252
Q: ARE SERVICES AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK?
A: Yes. Services are available for as little as a few hours a day up to live-in care around the clock.
Q: HOW QUICKLY CAN SERIVES BE PROVIDED?
A: We strive to be able to start service within 24 hours of being contacted but have also been known to be there within a couple hours.
Q: HOW DO I START SERVICE?
A: Call our office at (480) 264-5252 or email info@valleyofthesunhomecare.com We will have a care coordinator come to your home to conduct a free, no-obligation assessment. The purpose of the assessment is to learn more about the care recipient’s needs. This will allow us to identify a caregiver who will make a great match for your needs.