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December 17, 2010

Visiting Family & Friends This Holiday Season?

As the holidays approach you may find yourself visiting family and friends you haven’t seen in quite a long time.  If they happen to be elderly there may be a chance their health may have deteriorated significantly since the last time you’ve seen them.  If this is the case, the following article which was written in The Wall Street Journal back on July 4th, 2010 by Kristen Gerencher can serve as a good starting point for different care options available if your loved one is no longer able to care for themselves.   

The signs can hit you quickly or sneak up on you gradually. But what do you do if Mom or Dad isn’t safe living alone anymore?

“The worst thing you can do is ignore it,” says Bob Mecca, principal of Robert A. Mecca & Associates, a fee-only financial-planning firm in Hoffman Estates, Ill.

If an elderly relative starts to need help to get through the day, families who want to avoid institutions often face two choices: hire a home-care aide or become one yourself. Both options allow the older person to remain at home where he or she may be most comfortable, experts say, but each has its own pitfalls.

Families who choose outside help must decide what level of care their loved one requires and whether they want to go through an agency or hire a caregiver privately. And people who join the ranks of the 65 million unpaid family caregivers in the U.S. can face health-draining burnout if they don’t budget for respite care for themselves.

There are two main types of in-home care. Personal- or home-care aides provide companionship and support a person’s activities of daily living, such as dressing, bathing, preparing meals and doing laundry. Home health aides may do all those things plus tasks such as administering medication and recording changes in a client’s condition. They also may work under a nurse’s supervision.

Here are five questions to consider when thinking of hiring or becoming a caregiver.

1. What kind of care do you need and can afford?

If you don’t know what kind of care is needed, a geriatric care manager can help you assess the situation by doing a site visit. Assessments cost between $500 and $800, depending where you live, says Stan Samples, communications director for the National Association of Professional Geriatric Care Managers.

The Alzheimer’s Association has a CareFinder tool at www.alz.org. And the Medicare website has a Home Health Compare tool (Medicare.gov/HHCompare).

Families typically pay for home-care services out of pocket, unless the older person meets Medicare’s coverage criteria or has a private long-term-care insurance policy that covers such needs.

Rates vary widely but are often $14 to $22 an hour for nonmedical in-home care, says Jim McCabe, president of Eldercare Resources, a geriatric-care management company in Scottsdale, Ariz. Agencies’ hourly rates often are at the top of the scale, while caregivers who work independently are typically less expensive.

Still, home care is often less pricey than assisted-living facilities, which can run $2,800 to $4,400 a month, he says.

2. Should you use an independent worker or an agency?

The advantage of using a home-care agency is that it takes responsibility for screening and supplying aides and paying their wages, taxes and insurance in the event they get hurt on the job, says Ethan Kassel, a geriatric-care manager and co-owner of Garden State Eldercare, a home-health agency in South Orange, N.J.

Agencies also run criminal background and driving-record checks. And they provide backup aides should your main caregiver get sick or go on vacation.

Families that decide to hire someone on their own should make sure to follow all state and federal employment laws, including any provisions for overtime pay, Mr. Kassel says.

3. How do you find the right aide for your needs?

Once families hammer out a plan, the next step is choosing the right person for the job, says Mr. Mecca, who has worked with professional caregivers for his own family. He recommends interviewing at least six candidates, comparing their strengths and checking references.

Families should interview applicants in the home so the aides know what kind of environment they would be working in, Mr. Kassel says. And don’t forget to include the elder’s input.

4. Can you manage the process with other family members?

If an elder’s adult children live close by, they may decide to divide at least some home-care duties among themselves. But tension often develops if one person feels that he or she is contributing more hands-on work or money than the others.

Siblings who can’t get along may require arbitration sessions so they can get past the conflict to organize care for their parent, says Mr. McCabe.

5. Do you have a plan to take care of yourself?

If you’re caring for a loved one yourself, plan time away to tend to your own physical, social and emotional needs. Family caregivers can get “so consumed with making sure Mom’s needs are met that they break down in the process,” says Mr. McCabe, “and with respite care they could have avoided that.”

Churches, synagogues and volunteer groups may offer short-term relief. Adult day centers are another option. The Alzheimer’s Association and your local Area Agency on Aging also provide respite-care resources.

For more frequent and overnight breaks, check with assisted-living facilities, some of which offer furnished rooms, meals and nursing staff on a temporary basis, Mr. Kassel says.

Valley of the Sun Homecare is a non-medical home care agency specializing in providing excellent care to seniors in the Greater Phoenix area.  If you or a loved one can benefit from our services or if you have any questions we would be more than happy to speak with you or provide a FREE in-home assessment.  You can reach a Valley of the Sun Homecare representative by calling (480) 264-5252 or emailing info@ValleyOfTheSunHomecare.com

December 3, 2010

Questions to Ask When Hiring a Home Care Agency

It’s 8pm on a recent Tuesday as I arrive at the airport for my red eye flight.  I’m heading to New York for a conference that starts in the morning.  As I’m waiting at the gate I can’t help to notice a man visually upset, pacing back and forth and constantly getting on and off the phone.  I’m trying to mind my own business but can’t seem to notice that he is extremely stressed and I can only wonder what the problem may be.  Twenty or so minutes pass by and they begin boarding the jet.  The same man is still in disarray and he is now standing behind me in line.  I was planning on getting a few hours of much needed sleep and now I’m certain he is going to take a seat next to me.  Sure enough as I take my seat in 17A he comes in right behind me in 17B.
As he is stakes claim to the middle seat he begins rummaging through a bunch of loose papers.  It’s at this time I start to pick up on the telephone conversations he is having.  It appears there is some sort of medical emergency with a family member and he is on his way to help.
Out of concern I asked him if everything was ok.  He was quick to answer telling me he just got a call a couple hours ago that his mother had fallen in the shower and he had no idea what he needed to do to help take care of her.  “She has been declining in health over the past couple years”, he said “and now this happened.”  “She refuses to move back home with my family and doesn’t want to move into a retirement home either.  She has to make a choice now”, he said.  I asked him if he ever considered home care, to which he replied he wasn’t familiar with.  After learning more about his concerns for his mother I suggested he take a look into having a caregiver come into her home.  What she mostly needed was a little extra help around the house with preparing meals, housekeeping, transportation to the grocery store and doctor appointments. Just as importantly she needed some companionship and he needed peace of mind knowing she was being looked after.
If given the choice most seniors would prefer to age in place as opposed to moving into an assisted living facility, nursing home or become a burden by moving into their adult children’s home.  Home Care is often times the best option for your aging parent.  Not only will they feel most comfortable at home but it could also be more affordable than the alternative.  You should however, do your homework when deciding which home care company to hire to take care of your loved one, especially here in Arizona where the non-medical home care industry is unregulated.  The following 10 questions is a good starting point to ask prospective agencies prior to hiring to ensure you are putting your loved one in good hands.
Jude Tarris is the President of Valley of the Sun Homecare and can be reached at (480) 264-5252 or jude@valleyofthesunhomecare.com.
To learn more about Valley of the Sun Homecare visit www.ValleyOfTheSunHomecare.com
1.  What kind of background check do you do on your workers?
Since trust is critical when hiring someone to help your loved one in a home setting, background checks are a must have screening tool.  We feel it is essential to hire caregivers with a blemish free background because they will be working in the home of your vulnerable loved one.  Valley of the Sun Homecare conducts a 50 state criminal background check, Arizona Motor Vehicle check as well as follow up on all professional and work related references to help ensure we hire only the best caregivers available.
2.  Are your caregivers bonded?
If someone is bonded, her work is basically insured, and your parents will be covered if she breaks the washing machine or steals something. Although we’ve never had an incident we take the extra steps necessary to protect you from something going wrong.
3.  How do you handle a worker’s sick days, vacation days, and holidays? Will you automatically send a replacement caregiver?
Valley of the Sun Homecare will automatically send a backup caregiver who has previously been introduced to your loved one.  Everyone needs breaks and time off, especially home health workers. Find out how agencies cover for worker absences and what’s required from your end.
4.  Do you check your workers’ driving record and driver’s license?
If you need someone to drive your parent, even occasionally, it’s important to know what kind of driver you’re getting.  And if the worker will be driving your parent’s or your car, check with the insurance company to find out how to include new drivers.  Valley of the Sun Homecare conducts MVD checks on all caregivers and also has additional auto insurance coverage.
5.  Do you provide any training for your workers?
It is important that your caregiver properly knows how to care for your loved one.  Valley of the Sun Homecare provides training at the time of hire and on an on-going basis.  In addition, we don’t hire caregivers who don’t have experience.  All our caregivers have at least 1 year of experience or have a CNA license.
6.  Do you have clients I can talk to about their experiences?
Ask for several references. This is one of the best ways to get a sense of how an agency performs over time.  Valley of the Sun Homecare will be happy to get you in contact with some references.
7.  Are your caregiver’s employees or independent contractors?
Valley of the Sun Homecare employs their caregivers.  Some agencies function more like job referral services, linking independent workers with jobs rather than managing their own employees. With independent contractors, you’ll be required to do more paperwork and supervision and will also be responsible for workers comp and payroll taxes.  Valley of the Sun Homecare makes it simple for you.
8.  What’s the turnover rate of your workers?
People who are happy with their work make better employees. See if you can get a reading on this.  Valley of the Sun homecare pays their caregivers on average 10% more than the competition which allows us to attract and retain the best caregivers available.
9.  Do you accept payment from insurance companies?
If your parent has long-term care insurance that pays for the cost of in-home care, you’ll want to make sure the agency accepts this kind of payment. If not, you’re probably better off using one that does.  Valley of the Sun Homecare will also help you through the Long Term Care Insurance and Veteran’s Aid & Attendance process.
10.  Will you take care of all required payroll paperwork for my parent’s caregiver?
A significant amount of paperwork is involved when employing someone, covering such matters as taxes, Social Security, and disability. One plus to hiring from an agency such as Valley of the Sun homecare (and the reason it’s usually more expensive than hiring independently) is that it normally does this for you. Still, it never hurts to double-check.